Customer Service and Connections Representative

The Opportunity: Customer Service and Connections Representative

Permanent, Full-Time bargaining unit position, based out of Yukon.

Read the full job description here.

Who we are: Yukon Energy is the main generator and transmitter of electrical energy in the territory. Our plant facilities are on the Traditional Territory of Yukon First Nations. There are 14 First Nations in the territory, and we are proud to work within these Traditional Territories in all our business operations.

What will you do: Work under the Customer Service Supervisor to support customer and billing services across all Yukon Energy service areas.

Responsibilities:

• Provide customer service and billing support.
• Ensure all work is performed efficiently and effectively.
• Properly document all activities according to regulatory requirements and Yukon Energy’s policies and procedures.

What you need to succeed:

• Office Administration education from a recognized post-secondary institution.
• 2-year certificate or 3 years of related work experience in an administrative role
• Valid class 5 driver’s license
• Proficient with Microsoft Office programs, including, Word, Excel, and Outlook
• Demonstrated leadership/supervisory skills.
• Well organized with excellent time management skills
• Strong client service orientation with good interpersonal and conflict resolution skills.
• Ability to work in a team and cross-cultural environment.
• Experience with Oracle Customer Cloud Services or end-use customer billing software is an asset.
• Knowledge of the Yukon’s electricity system and regulatory environment, and Yukon Energy’s operating system is considered an asset.

What is in it for you: We offer a competitive starting rate and the opportunity to grow your career experience in a fast-paced, challenging environment. Yukon Energy values diversity in the workplace. We strive to achieve a skilled workforce that is representative of the population we serve, and we are committed to the employment and professional development of Yukon First Nations citizens. First Nations candidates are encouraged to self-declare.

Compensation: Level 6: $33.72- $40.26 per hour plus Northern Allowances.

Apply: submit a cover letter and resume to People & Culture via email at hr@yec.yk.ca. The posting will remain open until the position is filled.
Applicants must be legally entitled to work in Canada for any employer.

Date Posted: July 22, 2024