Please read these Terms of Use for our My Account Client Portal ("TERMS OF USE") carefully before accessing or using our client portal website or the related services available on or through that portal website (collectively the "Portal").
BY CLICKING “I ACCEPT”AND ACCESSING OR USING THE PORTAL, YOU ARE AGREEING AND CONSENTING TO THESE TERMS OF USE WITH YUKON ENERGY CORPORATION (“YUKON ENERGY”). YOUR CONSENT WILL BE RECORDED BY AN ELECTRONIC MARK IN THE PORTAL AND WILL BE RETAINED FOR THE DURATION OF TIME DURING WHICH THIS SERVICE IS PROVIDED TO YOU (UNLESS AND UNTIL YOU CONTACT US IN WRITING (BILLING@YEC.YK.CA) TO WITHDRAW YOUR CONSENT).
IF YOU DO NOT CONSENT AND ABIDE BY THESE TERMS OF USE YOU WILL NOT BE ABLE TO ACCESS OR USE THE PORTAL.
Yukon Energy may modify these Terms of Use from time to time. Such modifications shall be effective upon posting of the modified Terms of Use on the Portal. When accessing the Portal, a pop-up box will notify you if the Terms of Use have been modified since your last log-in to the Portal. You will be asked to consent to the new Terms of Use at that time. If you do not consent to the modified Terms, you will not be able to access or use the Portal.
You must be the age of majority in your jurisdiction of residence to access and use the Portal.
Yukon Energy supplies and delivers electricity, and provides related billing services and offerings to some residents and businesses in the Yukon. Yukon Energy collects personal information from its customers with their consent and, additionally, as a public body under the Yukon Access to Information and Protection of Privacy Act (ATIPP), Yukon Energy is authorized, via section 15 (c) (i) to collect, use and disclose personal information as it relates to and is necessary for carrying out these activities. Personal information collected by Yukon Energy will include an individual’s first name, last name, phone number(s), email address(es), physical location and mailing address, birthdate, drivers license number (if provided as a secondary indentifer), My Account user password, Yukon Energy electricity statement account number, banking / payment information, and electricity usage.
Yukon Energy is only collecting, using and disclosing the personal information we need to provide you with access and use of the My Account portal, and to update your electricity billing account with Yukon Energy. The personal information Yukon Energy collects is retained during the time period that services are provided to you and up to seven (7) years after, for regulatory and legal reasons.
ATCO is the Information Manager of this Portal and of Yukon Energy’s billing system. Personal information disclosed in these systems may be accessed by an ATCO employee if needed to ensure the continuity of the service provided to you from this Portal, to ensure ongoing delivery of electricity billing services to you, and at times to collect or process a payment on your electricity account. Yukon Energy’s agreement with ATCO includes provisions aimed at protecting your privacy, ensuring that it is only used for authorized purposes and maintaining the security of your personal information. Yukon Energy retains responsibility for ATCO's actions in its specific role as the Information Manager of this Portal and of our billing system.
Yukon Energy is committed to respecting the privacy of the personal information of the individuals with whom we interact. Yukon Energy has developed various documents to describe our privacy policies and practices and how we collect, use and disclose the personal information of those individuals who use the Portal. Please see our Privacy Policy at https://yukonenergy.ca/customer-service/accounts-billing/customer-personal-information-and-privacy/customer-privacy-policy/ for further details.
When you use the Portal, you are consenting to the collection, use and disclosure of your personal information for the purpose of Yukon Energy providing the Portal services to you and your Authorized Representatives, and for the purpose of completing any transactions undertaken via the Portal, as described in these Terms of Use and in our Privacy Policy.
You are required to have a user account to use certain functionality or services within the Portal. To create your user account, you will be required to provide an email address which will serve as your Portal username, a password and your Yukon Energy account. This personal information is collected to validate your identity, the existence of your Yukon Energy electricity account and to display your account information on the Portal. You are responsible for keeping your user account details current.
You may be permitted to authorize other individuals (such as your family members) (“Authorized Representatives”) to use the Portal as part of your user account. You are responsible for managing your user account, including the issuance and revocation of your Authorized Representative authorizations. You are responsible for the acts and omissions of your Authorized Representatives.
You are responsible for maintaining the confidentiality of your usernames and passwords. Yukon Energy and its affiliates, officers, directors and employees will not be held responsible for any loss or liability related to or arising from any lost, stolen or otherwise misappropriated username or password.
You agree to notify Yukon Energy immediately of any unauthorized use, theft or misappropriation of your account, usernames or passwords. Please contact us at 1-867-993-5565 or billing@yec.yk.ca in any such event.
Yukon Energy and its affiliates, officers, directors and employees shall not be liable for any loss that you incur as a result of someone else using your usernames or passwords, either with or without your knowledge.
You may deactivate your user account at any time, for any reason, by contacting our customer service representatives at 1-867-993-5565.
You will have one or more payment options, including debit (namely, your bank account, Visa Debit, and Debit MasterCard), and credit cards (namely, Visa and MasterCard), for making payments through the Portal. If you choose to make a payment through the Portal, you will provide the payment card details, and transactions made using the Portal will be charged to that designated payment card.
Yukon Energy uses third-party payment processors, and you must comply with the terms of all agreements between you and those providers and must deal directly with those third parties to resolve any disputes regarding the processing of your payments. Yukon Energy does not receive or store your payment card details -- this information goes directly to the payment processor. By providing payment card details to our payment processor, you authorize our payment processors to charge all amounts to the payment card number provided to us. If a payment card payment is rejected or refused you will immediately pay the amount due. You represent and warrant to us that each payment card you use for payment to us belongs to you or your authorized representative, and that you or your authorized representative has the right to charge all such payments on the payment card.
The Portal will not accept all forms of payment (including certain credit cards). In addition, Yukon Energy reserves the right to change, from time to time, the payment options available through the Portal. Yukon Energy further reserves the right to disable any payment options at any time and for any reason.
When paying with one of the stored payment options, additional third-party terms will apply.
Your use of a payment option signifies your agreement to the applicable third-party terms as well as these Terms of Use.
You are responsible for the content of any communications by you through the Portal.
You shall not, directly or indirectly, send, submit, post, receive or otherwise facilitate, or in any way use, or permit to be used, the Portal to send, submit, post, display, receive or otherwise facilitate the transmission of any content or materials that in our sole judgment: (i) are abusive, obscene, profane, sexually explicit, threatening, or materials containing blatant expressions of bigotry, racism or hate; (ii) defame, abuse, intimidate, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; (iii) discuss or incite illegal activity; (iv) may violate any law (including copyright, trademark and privacy laws); or (v) may give rise to civil or other liability. You shall comply with all applicable laws (including, but not limited to export/import laws and laws relating to privacy, obscenity, copyright, trademark, confidential information, trade secret, libel, slander or defamation). Although the prohibitions and requirements in these Terms of Use do not require Yukon Energy to monitor or policy any communications or materials submitted by you or any other user, and although Yukon Energy is not responsible for any such communications or materials, we may delete any such communications or materials of which we become aware, at any time without notice to you. You acknowledge and agree that you shall be responsible and liable for all uses made by you of the Portal.
You agree that you will not attempt to, nor permit any third party to, enter restricted areas of Yukon Energy information systems or perform functions that you are not authorized to perform pursuant to these Terms of Use. Yukon Energy may, without notice, temporarily suspend your, or any other parties, access to the Portal by deactivating any password(s) or links to the Internet if Yukon Energy reasonably suspects that you, or any other parties, are obtaining unauthorized access to Yukon Energy systems or information, or are using otherwise valid user identifications or passwords in any other unauthorized manner. These suspensions will be for such periods of time as Yukon Energy may reasonably determine is necessary to permit the thorough investigation of such suspended activity.
In addition, you agree that you will not (i) remove or alter any copyright, trademark, brand elements or other proprietary notices; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Portal, except as expressly permitted by Yukon Energy; (iii) link to, mirror or frame any portion of the Portal; (iv) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Portal, or unduly burdening or hindering the operation and/or functionality of any aspect of the Portal.
Yukon Energy does not condone or allow spam. You agree that you will not use the Portal (or any of its related services) to send unsolicited commercial or other e-mail.
Yukon Energy may make certain materials (including files, text, URLs, video, audio and images contained in or generated by such materials, and accompanying data) (collectively "Yukon Energy Materials") available to you from or through the Portal. If you download or use Yukon Energy Materials, you agree that such materials: (i) may only be used for the purpose for which they were provided, (ii) may not be modified, used to create a derivative work, incorporated into any other work or otherwise exploited without Yukon Energy' prior written permission, and (iii) shall be only be used in compliance with these Terms of Use and any additional license terms accompanying such materials. Yukon Energy does not transfer either the title or the intellectual property rights to the Yukon Energy Materials and retains full and complete title to the Yukon Energy Materials as well as all intellectual property rights therein. You agree not to sell, share, redistribute, or reproduce the Yukon Energy Materials. You further agree not to decompile, reverse-engineer, disassemble, or otherwise convert any Yukon Energy Materials into a human-perceivable form. Yukon Energy or its licensors own all related trademarks and logos, and you agree not to copy or use them in any manner.
The Portal (including its organization and presentation and Yukon Energy Materials) is the property of Yukon Energy and its licensors and may be protected by intellectual property laws including laws relating to patents, copyrights, trade-marks, trade-names, internet domain names and other similar rights.
When you input or create information into through the Portal you are granting Yukon Energy, its affiliates, partners, officers, directors, employees, consultants, agents, and representatives a license to use that information in connection with the operation of the Portal and Yukon Energy's businesses. Where such information is personal information, it will be treated as set out in the “Privacy” section above.
When you provide your comments, suggestions and feedback in respect of the Portal or any other Yukon Energy product, service or business (collectively, “Feedback”) to Yukon Energy on or through the Portal, Yukon Energy shall be free to use, disclose, reproduce, license (including sub-license at any level) or otherwise distribute or exploit, in whole or in part, the Feedback as it sees fit, entirely without obligation or restriction of any kind and without any notice or remuneration to you. You agree that you will not provide any Feedback to Yukon Energy which is subject to license or other terms which are inconsistent with the provisions of these Terms of Use.
From time to time, you may be provided access to Yukon Energy’s Confidential Information (defined below) through the Portal. You shall use the Confidential Information solely for the purpose for which it has been disclosed and shall not use or take any benefit from the Confidential Information in any manner except as reasonably required for such purpose. You shall protect Yukon Energy and its licensors' interests in the Confidential Information and shall keep the Confidential Information confidential. You shall not disclose, allow access to, transmit or transfer the Confidential Information to any party without Yukon Energy's prior written consent. You shall notify Yukon Energy promptly of any unauthorized use or possession of the Confidential Information that comes to your attention.
In these Terms of Use, "Confidential Information" shall mean any and all information provided by, or on behalf of, Yukon Energy to you through the Portal, provided however that Confidential Information shall not include information that: (i) is, at the time of disclosure, readily available to the public through no fault of yours; or (ii) was rightfully in your possession prior to the disclosure of such Confidential Information to you by, or on behalf of, Yukon Energy.
YUKON ENERGY MAY MAKE INFORMATION, YUKON ENERGY MATERIALS OR RELATED RESOURCES AVAILABLE TO YOU THROUGH THE PORTAL. YUKON ENERGY MAY UPDATE SUCH INFORMATION, YUKON ENERGY MATERIALS AND RELATED RESOURCES PERIODICALLY. HOWEVER, YUKON ENERGY CANNOT GUARANTEE OR ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR THE ACCURACY, CURRENCY OR COMPLETENESS, RELIABILITY, CORRECTNESS OR USEFULNESS OF THE INFORMATION, YUKON ENERGY MATERIALS OR RELATED RESOURCES ON THE PORTAL. YUKON ENERGY MAY REVISE, SUPPLEMENT OR DELETE INFORMATION, YUKON ENERGY MATERIALS AND/OR THE RESOURCES CONTAINED IN THE PORTAL AND RESERVES THE RIGHT TO MAKE SUCH CHANGES WITHOUT PRIOR NOTIFICATION TO PAST, CURRENT OR PROSPECTIVE VISITORS OR USERS.
The Portal may provide links to third party applications or websites for your convenience only. The inclusion of these links does not imply that Yukon Energy monitors or endorses these applications or websites. Yukon Energy does not accept any responsibility for such applications or websites. Yukon Energy shall not be responsible or liable, directly or indirectly, for any damage or loss, caused or alleged to be caused by or in connection with the use of or the reliance upon any information, content, goods, websites or applications available on or through any third-party applications, websites or linked resources.
Due to technical difficulties with the Internet, Internet software or transmission problems could produce inaccurate or incomplete copies of information contained on the Portal. Computer viruses or other destructive programs may also be inadvertently downloaded from the Portal.
Yukon Energy has taken reasonable steps to ensure that the Portal is free software, computer viruses or other destructive, harmful or disruptive files or programs that may infect or otherwise impact your use of your computer equipment or other property on account of your access to, use of, or browsing on the Portal or your downloading of any of the Yukon Energy Materials or User Materials (collectively, "Materials") from the Portal. Nevertheless, Yukon Energy recommends that you install and maintain appropriate anti-virus or other protective software on the devices from which you access and use the Portal. Without limiting any other part of these Terms of Use, Yukon Energy disclaims all responsibility or liability for any computer viruses or other harmful or destructive programs that you may download from the Portal.
Yukon Energy is not liable for your information stored or recorded by any computer, tablet, mobile device or any network, whether public or private, that you may use to access the Portal.
Yukon Energy will not be liable or responsible for any unavailability or malfunctioning of the Portal, or any other failure to perform, or delay in performance of, any of our obligations under these Terms of Use, that is caused by events outside our reasonable control. Our performance will be deemed to be suspended for the period that any such event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to end the event or to find a solution by which our obligations may be performed despite the event.
DISCLAIMER - PORTAL AND MATERIALS PROVIDED “AS IS”
THE PORTAL, ITS RELATED SERVICES AND THE MATERIALS ARE PROVIDED "AS IS", "AS AVAILABLE", "WITH ALL FAULTS" AND WITHOUT (AND YUKON ENERGY DISCLAIMS ALL) REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOUR USE OF THE PORTAL IS AT YOUR SOLE RISK. YUKON ENERGY DOES NOT REPRESENT OR WARRANT THAT THE PORTAL, ITS RELATED SERVICES OR THE MATERIALS WILL MEET YOUR REQUIREMENTS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ACKNOWLEDGE THAT YOUR ACCESS TO AND USE OF THE PORTAL, ITS RELATED SERVICES OR THE MATERIALS WILL NOT BE FREE OF INTERRUPTIONS, THAT THE PORTAL, ITS RELATED SERVICES AND THE MATERIALS MAY CONTAIN BUGS, ERRORS, INACCURACIES OR OTHER LIMITATIONS, AND THAT THE PORTAL, ITS RELATED SERVICES AND THE MATERIALS MAY BE UNAVAILABLE FROM TIME TO TIME.
YUKON ENERGY DOES NOT GUARANTEE AND DISCLAIMS ALL LIABILITY FOR THE QUALITY, ACCURACY, COMPLETENESS OR TIMELINESS OF ANY MATERIALS CONTAINED ON THE PORTAL. YUKON ENERGY MAKES NO COMMITMENT AND DISCLAIMS ANY DUTY TO UPDATE ANY MATERIALS CONTAINED ON THE PORTAL. ANY MATERIALS CONTAINED ON THE PORTAL MAY BE CHANGED AT ANYTIME WITHOUT NOTICE.
IN NO EVENT SHALL YUKON ENERGY OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, PARTNERS, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES, OR FOR ANY DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR INFORMATION, COST OF REPLACEMENT PRODUCTS OR SERVICES, LOSS OF OR DAMAGE TO REPUTATION OR GOODWILL, OR ANY OTHER SIMILAR LOSS IN CONNECTION WITH ANY CLAIM, LOSS, DAMAGE, ACTION, SUIT OR OTHER PROCEEDING ARISING DIRECTLY OR INDIRECTLY UNDER OR OUT OF THESE TERMS OF USE, INCLUDING WITHOUT LIMITATION YOUR USE OF (OR INABILITY TO USE), RELIANCE UPON, ACCESS TO (OR INABILITY TO ACCESS), OR EXPLOITATION OF THE PORTAL, ITS RELATED SERVICES, THE MATERIALS OR ANY PART THEREOF, OR ANY RIGHTS GRANTED TO YOU HEREUNDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, YOU RELEASE YUKON ENERGY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, PARTNERS, OR AGENTS FROM ALL CLAIMS, ACTIONS, LIABILITIES AND DAMAGES OF ANY KIND RELATING TO OR ARISING FROM YOUR ACCESS TO AND USE OF (OR YOUR INABILITY TO ACCESS AND USE) THE PORTAL, ITS RELATED SERVICES, THE MATERIALS OR ANY PART THEREOF.
IN EVERY EVENT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YUKON ENERGY’S TOTAL MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS OF USE OR THE USE OR EXPLOITATION OF ANY OR ALL PART OF THE PORTAL, ITS RELATED SERVICES OR THE MATERIALS IN ANY MANNER WHATSOEVER SHALL BE LIMITED TO FIVE ($5.00) CANADIAN DOLLARS.
SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Yukon Energy may, from time to time, but is in no way obligated to, permit you to access and use the Portal in accordance with these Terms of Use and in the manner more particularly set out herein. You acknowledge and agree that access to the Portal may not be available from time to time, may be amended, revised, replaced, suspended or terminated in whole or in part at any time and without notice, and that Yukon Energy shall not, in any event, be responsible to you in any way should you be unable to access the Portal at any time or from time to time.
Yukon Energy may, at its sole discretion, at any time and from time to time, without notice, suspend your right to use the Portal and/or terminate these Terms of Use or any of the licenses granted hereunder. Without limiting the foregoing, these Terms of Use and the licenses granted herein shall automatically terminate, without notice, if you materially fail to perform or comply with these Terms of Use or any provision hereof. Upon termination of these Terms of Use, you shall immediately cease and desist all use of the Portal.
You may deactivate your user account at any time, for any reason, by contacting our customer service representatives at 1-867-993-5565.
The Portal is controlled, operated and administered by or on behalf of Yukon Energy located in Yukon, Canada. The Portal can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions has laws that may differ from those of Yukon, by accessing the Portal, you acknowledge and agree that all matters relating to access to or use of the Portal shall be governed by the laws of the Yukon and the federal laws of Canada applicable therein (without reference to conflicts of laws principles).
You also agree that any claims or disputes whatsoever arising hereunder shall be submitted to the exclusive jurisdiction and venue of the courts of the Yukon and acknowledge that you do so voluntarily.
WHERE PERMITTED UNDER THE APPLICABLE LAW, WE EACH AGREE THAT EACH OF US WILL BRING CLAIMS AGAINST THE OTHER ONLY IN OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. WHERE PERMITTED UNDER THE APPLICABLE LAW, UNLESS BOTH OF US AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
Yukon Energy’ failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right.
You shall not assign these Terms of Use or any of your rights hereunder without the prior written consent of Yukon Energy.
Your obligations under these Terms of Use will survive the termination of these Terms of Use, or of any license granted under these Terms of Use, for whatever reason.
If there is any conflict between these Terms of Use and any other written and fully-signed agreement between you or your business and Yukon Energy, the latter agreement will prevail.
If any provision or part thereof of these Terms of Use is wholly or partially unenforceable the parties or, in the event the parties are unable to agree, a court of competent jurisdiction, shall put in place thereof an enforceable provision or provisions, or part thereof, that as nearly as possible reflects the terms of the unenforceable provision or part thereof.
For further information about My Account, please contact:
Stephanie Cunha
Manager, Communications and Customer Service
Stephanie.Cunha@yec.yk.ca
1-867-393-5333
For questions about the collection, use and disclosure of personal information, please contact:
Yukon Energy Privacy Officer
privacy.officer@yec.yk.ca
1-867-393-5300
Yukon Energy
#2 Miles Canyon Road
Box 5920, Whitehorse, Yukon
Y1A 6S7