This is a guide to understanding the updates to Yukon Energy’s terms and conditions of service.
Here you will find a summary of the key changes. You will also be able to seek out more detail on each summarized point.
Yukon Energy and ATCO Electric Yukon last updated their terms and conditions of service in 2011. Since then, technology and Yukoners’ use of electricity have significantly changed.
Yukon Energy and ATCO Electric Yukon are regulated by the Yukon Utilities Board. The Yukon Utilities Board acts independently on behalf of the public. Yukon electrical utilities are not allowed to change their rates or their terms and conditions of service without the approval of the Yukon Utilities Board.
To effectively and responsibly provide electrical utility service to Yukoners, Yukon Energy and ATCO Electric Yukon went through a public approval process before the Yukon Utilities Board to update their terms and conditions of service. This process started in December of 2024 and was finalized in January of 2026.
For a detailed breakdown of the public review process, the hearings, and the Orders of the Yukon Utilities Board, click here.
Many Yukoners embraced the opportunity to generate their own electrical power (through solar panels, wind, etc., this is known as “microgeneration” or “customer generation”) and connect their systems to the electrical grid. However, if done incorrectly, microgeneration systems can damage the electrical grid and put other Yukoners’ service at risk.
The updated terms and conditions create clearer rules for integration, permitting and utility oversight for microgeneration. Section 3.6 of the terms and conditions discusses customer generation in more detail.
For more detail about terminating service for safety reasons, see sections 11.2 and 11.3 of the terms and conditions of service.
For general information about the Yukon government’s microgeneration policy, click here.
Electrical power is a larger part of our lives than it was in 2011. Yukoners’ electrical needs can change significantly if they install a large appliance that uses a lot of power. If the utilities don’t have an opportunity to adequately prepare for these changes, the electrical grid can be damaged.
To better protect the grid, customers are now required to give ATCO Electric Yukon and Yukon Energy advanced notice if they are going to have a significant change in load (meaning a power use increase of 20% or more). Either utility may also refuse or terminate a customer’s service when safety or grid reliability is at risk.
Please review the Service Upgrades webpage for more detail about this process.
See section 4.5 of the terms and conditions of service for more detail about electrical service upgrades.
When a new building needs power, the owner will have to incur the cost to tie into the electrical grid. This cost can be significant.
Under the new terms and conditions of service, if a neighbour builds beside that structure and accesses electrical power at less cost because they are piggy backing off the more expensive connection that the original owner paid for, the original owner can recover some of that cost from the new user. These are called “construction contributions.”
More detailed rules for construction contributions and cost sharing are set out in the terms and conditions of service, and in Schedule B.
Often, utility employees need to able to access a customer’s property to provide safe and reliable service. The new terms and conditions of service grant an explicit right of entry for utility operations.
A No Access Fee (see section 5.2) and clearly defined vegetation management responsibilities are part of the new terms and conditions of service (see Section D).
To prioritize safety, reliability, and fairness customers must provide more detailed information for electrical permits, including technical information and compliance. For example, residential customers need to supply information about their electrical load requirements.
This change mainly applies to customers who generate their own electricity but other Yukoners may also be affected.
Click here for more detail.
There are now expanded provisions for reconnection, deposits and minimum billing. There is also clarity around subdivision development and service extensions.
All electricity rates are set by the Yukon Utilities Board. The rates are set through a public review process.
All electricity rate schedules can be found here.
Rules governing multiple dwellings (such as condominiums, apartments, and multiplexes) are presently under consideration by the Yukon Utilities Board. These rules concern sites with individually metered units (ex: condominiums or apartment buildings) and single point of service multi-dwellings (ex: a property with multiple structures, such as a home with a detached workshop and cabin).
A more detailed explanation of the rules under consideration can be found here.
When a final decision is made, this section will be updated.