Yukon Energy taking additional steps to keep employees and Yukoners safe and healthy following two confirmed cases of COVID-19 in Yukon

News, Media Releases, Billing, Reliability, Safety

Mar 24, 2020  Comment

Yukon Energy Corporation is putting additional measures in place to keep its employees, customers and communities safe and healthy after the Yukon Chief Medical Officer of Health confirmed two cases of COVID-19 in Yukon on Sunday, March 22. The Corporation’s latest actions serve to help flatten the curve and keep the lights on across Yukon.

The Corporation’s adjusted business practices were put into place this week and will continue for the foreseeable future.

Restricting visitors to all Yukon Energy offices and facilities.

  • Yukon Energy’s customer service office in Dawson City is now closed to the public until further notice. During this closure, customers can continue to make bill payments or general inquiries by calling or emailing Yukon Energy’s Dawson City office where employees continue to work. Customers can call (867) 993-5565 or 1-877-712-3375, or email billing@yukonenergy.ca. Yukon Energy’s Dawson City office hours will continue to be: Monday to Friday, 9 a.m. to noon, and 1 p.m. to 3 p.m.
  • All contractors, consultants and visitors are directed not to visit any Yukon Energy office or site. Exceptions will be made to critical services such as fuel delivery, supply shipments, contractors required for emergency maintenance, and mail and janitorial services.

Limiting employee presence at sites.

  • All Yukon Energy employees who can work from home continue to do so.
  • Operational staff will now work on a rotational basis in effort to minimize the risk of employees being exposed to COVID-19.
  • Yukon Energy emergency response crews remain available 24 hours-a-day, 7 days-a-week to respond to power outages and electrical emergencies in all communities the Corporation serves across the territory. To report an outage, customers are asked to continue to call 1-800-676-2843.

Suspending all non-essential travel outside of Yukon and to remote Yukon communities.

  • All non-essential maintenance projects have been postponed.
  • Customer requests for seasonal reconnects and new electrical services will proceed as planned.
  • Electricity meters in Dawson and Mayo will continue to be read by Yukon Energy employees; all other Yukon Energy customer meters will be estimated in the short-term.

Previous precautions initiated by the Corporation on March 16, 2020 will also continue, including: travel restrictions and self-isolation requirements; enhanced hygiene and social-distancing protocols; and postponement of community meetings.

The Corporation has developed a COVID-19 page on its website, yukonenergy.ca, where updates about the Corporation’s precautionary measures will be posted. The webpage also includes a comment form that Yukoners can use if they have questions.



“As Yukoners ourselves, we are deeply invested in the safety and well-being of our employees, customers and community. The additional precautions we’ve put in place today will help us flatten the curve and help ensure we have the resources in place to keep the lights on across Yukon. We are ready and committed to do all we can to curb the spread of COVID-19 and to support one another through the days and weeks ahead.”

Andrew Hall
President and CEO, Yukon Energy


Stephanie Cunha
Manager, Communications
Yukon Energy


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