No matter how careful you are, there's a good chance that you'll use more electricity during the winter months, especially if you have electric heat. Shorter days mean our lights are on longer, and we tend to use appliances such as electric stoves longer or more often. Winter is also when we plug in our vehicles, something that can be a big draw on power.
If you receive a bill and you think it’s higher than it should be, we'd be happy to work with you to investigate the cause. But first, you can do a bit of sleuthing on your own. For instance, compare your usage. Look at how many kilowatts you consumed compared to other months to see if it has increased. There’s a graph on your bill that shows your consumption each month for the past year.
Think about what may have been different in the last couple of months. For instance, did you have visitors in your home that might have accounted for higher energy usage (extra showers or higher washer/dryer and dishwasher use)? Have you recently used electronics such as portable space heaters, which draw a lot of power? If it’s around winter holidays such as Christmas, you might be baking more, using Christmas lights, your young adult children might be home from university, etc.
Note that we have asked the Yukon Utilities Board to approve a rate increase of 6.5 percent in 2013, but it will be some time before we know if that will be granted (the YUB could approve the full amount of our request, a smaller percentage, or none at all). In the meantime the Utilities Board has granted an interim rate increase of 3.75 percent starting on January 1, 2013. We will notify you on this blog once we receive the Utilities Board's final ruling.
If you’ve considered all these factors and still can’t determine what would have caused your bills to increase to the extent they have, please contact us by email at email@example.com, call us at 1-877-712-3375 or 993-5565, or if you live in Dawson City, drop into our office.
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