Customer Service and Billing Coordinator

The Opportunity: Customer Service & Billing Coordinator

Full-Time 2-Year Term position, based out of Whitehorse, Yukon.

To view the full job description, click here.

Compensation: Level 6: $36.12/hr-$43.13/hr PLUS Northern Allowance.

What is in it for you:

• Competitive Pay with annual cost of living increase
• Northern Allowance: $7,920.00 + 5.2% Base Pay added to Base Salary
• Comprehensive Benefit Package that begins the first day of employment
• 160 hours of vacation leave, 160 hours of sick leave, 40 hours of special leave
• Travel Allowances for employee and their spouse and dependent(s)
• Annual Wellness Subsidy
• Cell Phone Subsidy
• Training and Development opportunities
• Opportunity to be a part of something greater and help the Yukon

Do you enjoy helping people, solving problems, and being a trusted support during important moments? Yukon Energy is looking for a Customer Service & Billing Representative to join our team in Whitehorse, Yukon.

What will you do: As a key member of the Customer Service team, you will:

• Support customers across Yukon Energy’s service areas by responding to billing inquiries, processing payments, coordinating service requests, and assisting with account changes in a professional and customer-focused manner.
• Maintain accurate customer and billing records by processing transactions, monitoring accounts, supporting collections activities, and ensuring work is properly documented within customer information systems.
• Help deliver reliable and efficient customer service operations by coordinating work orders, responding to customer concerns, and supporting day-to-day administrative and billing processes in accordance with Yukon Energy policies and procedures.

What you need to succeed:

• Post-secondary credentials in Business Administration, Accounting or a related field; a 2-year certificate or 3 years of related administrative experience.
• Valid Class 5 driver's license.
• Proficiency in Microsoft Word, Excel and Outlook.
• Demonstrated leadership and supervisory skills.
• Strong organizational and time management skills.
• Excellent client service, interpersonal and conflict resolution skills.
• Ability to work effectively in team and cross-cultural environments.
• Assets: Experience with Oracle Customer Care Solutions or similar billing software; knowledge of Yukon's electricity system, regulatory environment and Yukon Energy's operating system.

Who we are: Yukon Energy is the primary generator and transmitter of electrical energy in the Yukon territory, operating within the Traditional Territories of Yukon First Nations. We take pride in our commitment to sustainability and collaboration with Indigenous communities across all our operations.

Yukon Energy values diversity in the workplace. We strive to achieve a skilled workforce that is representative of the population we serve, and we are committed to the employment and professional development of Yukon First Nations citizens. First Nations candidates are encouraged to self-declare.

We believe people should be at the heart of hiring. While we recognize the value of AI technology, we do not use AI to screen or evaluate applications. Every application is reviewed by a real person, ensuring each candidate receives thoughtful consideration.

Ready to apply? Visit Yukon Energy’s Recruitment Page or contact People & Culture at :hr@yec.yk.ca with any questions. Applications will be accepted until the position is filled.

Applicants must be legally entitled to work in Canada without employer sponsorship. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

Posted: October 28, 2026 | Learn more about Yukon Energy