Stop, Start or Transfer Service

Moving in or moving out? Here’s what to do

Moving in

If you’re moving into a new home or business and need electricity:

1 Contact Yukon Energy

Reach out by phone, email, or through our website to open a new account.

2 Have your info ready

We’ll need:

• Your move-in date
• Your new address
• Your phone number
• Your landlord’s name and contact info (if you’re renting)
• A signed Account Release Form 

3 Manage your account online

You can register for MyAccount on our website to view and manage your account anytime.

Moving out

If you're moving out of a home or business:

1 Let Yukon Energy Know

Contact us with your move-out date and your new or forwarding address.

2 Share Your Info

Include:

• Your move-out date
• Your new or forwarding address (if you’re cancelling service)
• Your landlord’s contact information (if applicable)

Helpful tips

Give us time

Try to contact us at least two weeks before your move. We need a minimum of five business days to schedule disconnections and reconnections.

Note: If you're moving to or from Faro, Champagne or Johnsons Crossing, timing depends on crew availability.

Security deposits

A security deposit or connection fee may be required, especially for new customers.

Check your bills

Take a close look at both your final and first bills to make sure everything adds up.

Make sure the charges are prorated – that means you're only paying for the electricity used between your actual move-in and move-out dates.

For landlords

Fill out a Tenancy Vacancy Agreement to have power automatically switched back into your name when tenants move in or out.
 

Same-day disconnection or reconnection

If you're a contractor and need same-day electrical service disconnected or reconnected, please contact Yukon Energy’s customer service team at least five business days in advance of the required work.

867-993-5565

billing@yec.yk.ca

You must also provide a valid electrical permit (connect authorization) that matches the address where the work is taking place.

Overtime charges may apply if the work takes place after regular business hours or on a weekend.

Steps for disconnection or reconnection

1 Contact Yukon Energy

Call or email us at least five business days before the work is needed.

2 Provide account and worksite information

We'll need:

• Your account number
• Contractor’s name and contact info
• Legal and civic address of the worksite

3 Request the disconnection

Let us know the specific date and time you want the power turned off.

4 Request the reconnection (if needed)

• Make sure the account is paid in full, if applicable
• Confirm the reconnection date and time

5 Know the fees

• Standard reconnection fee: $52.50
• Overtime charges may apply for after-hours or weekend requests

6 Submit a permit (if required)

If this work involves a new connection or changes to an existing one, email us a copy of the approved electrical permit from the Yukon Government Inspections Office at least five business days in advance of the required work. Once we receive it, we’ll verify the address and schedule the work.

Seasonal property? Here’s how to manage your power

Owning a seasonal or vacation property means your electricity needs are a bit different than for a year-round home. Whether you're opening up your place for the summer or shutting it down for the winter, here are some key things to know.

Opening for the season

If you need power reconnected:

Plan ahead

Reconnection appointments can take several weeks, especially during busy times.

• We recommend giving 30 days' notice.
• 5 business days is the minimum.
• In Faro, Champagne, and Johnsons Crossing, wait times depend on crew availability.

Make sure we can get in.

Clear any snow or debris and ensure any gates or lockboxes are accessible. We must be able to reach your meter to reconnect service.

Check your appliances.

Do a quick maintenance check to make sure things like your water heater, furnace, air conditioner, and any other electric or water-using appliances are safe and working.

Fees may apply.

A standard $52.50 reconnection charge will be added to your bill.

Closing for the Season

Before shutting down your property for the winter:

Winterize your pipes.

This is one of the most important steps. If pipes freeze and burst, repairs can be very expensive.

Unplug unused appliances.

This includes fridges and freezers (empty them first), TVs, air conditioners, and anything else you won't be using.

Adjust your thermostat.

Set it low enough to save energy, but high enough to prevent freezing in cold weather.

Seal windows and doors.

This helps keep out cold air– and unwanted critters.

Turn off lights.

If you want a light to come on occasionally for security, consider motion-sensing lights or a timer.

What are your options?

When you're done for the season, you have two choices:

1 Turn off power and water at the main breaker.

This stops electricity and water use, but your account remains active and you'll still get a monthly bill for non-energy charges (like service and delivery fees).

2 Request a full disconnection.

We’ll disconnect power at the meter. When you’re ready to reconnect:

• A $52.50 reconnection fee applies.
• If your power has been off for more than six months, you’ll need a valid electrical permit and inspection before we can reconnect. This inspection is the account holder’s responsibility and may involve extra costs.