This document outlines the policies and procedures used by Yukon Energy Corporation in responding to privacy complaints brought under the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Inquiries or complainants about the collection, use, disclosure and protection of an individual’s personal information or other privacy issues should be directed to Yukon Energy’s Privacy Officer.
The Privacy Officer can be contacted by telephone, email or letter at:
Yukon Energy Corporation
Attention: Privacy Officer
#2 Miles Canyon Road,
P.O. Box 5920
Whitehorse, YukonY1A 6S7
Phone: (867) 393-5300
Fax: (867) 393-5323
All complaints must be submitted in writing and specify the nature and substance of the complaint, the relevant date, and if applicable, the names of any Yukon Energy employees involved. A person making a complaint should also attach copies of any relevant documents.
The Privacy Officer will verify the identity of the person making the complaint and explain to them that, in investigating the complaint, the Privacy Officer may access that person’s information and discuss the complaint with other Yukon Energy employees, Yukon Energy service providers, or others, as appropriate, in order to investigate and resolve the complaint.
In some cases, the Privacy Officer may request further information and documents from the person making the complaint and others, as appropriate, in order to investigate and resolve the complaint.
The Privacy Officer will acknowledge receipt of all written complaints (including date of receipt) and will respond promptly in writing to all complaints. The Privacy Officer will attempt to resolve all complaints in a timely fashion to the mutual satisfaction of the person making the complaint and to Yukon Energy.
The Privacy Officer will inform the complainant in writing about the outcome of the investigation and the resolution or non-resolution of the complaint. If the Privacy Officer determines, either before or after an investigation, that the complaint is not well-founded, the Privacy Officer will inform the complainant in writing of this decision and the reasons for it.
Following the resolution of a complaint, the Privacy Officer will initiate any necessary remedial action such as recommending changes in Yukon Energy procedures and in employee training to prevent the circumstances which led to the complaint from occurring again.
Yukon Energy employees and managers will cooperate with the Privacy Officer to provide documents and information, resolve disputes and amend Yukon Energy procedures as required.
The Privacy Officer will keep records of all privacy complaints, including the details of any investigation and the resolution reached. The Privacy Officer will prepare reports for Yukon Energy management about the quantity, nature and resolution or non-resolution of complaints, and any actions taken to prevent further valid complaints.
If the Privacy Officer is unable to resolve the complaint to a person’s satisfaction, the Privacy Officer will inform that person in writing that the complainant may take the complaint to the Yukon Energy President and CEO.
If the President and CEO is unable to resolve the complaint to the complainant’s satisfaction, the Privacy Officer will inform the complainant that the complaint may be brought to the Federal Privacy Commissioner, whose contact information is:
Privacy Commissioner of Canada
Attention: Privacy Commissioner
112 Kent Street
Ottawa, Ontario K1A 1H3
Phone: (613) 995-8210