IT Help Desk Technician

The Opportunity: IT Help Desk Technician, Casual

View the full job description here.

Who we are: Yukon Energy operates electricity generation, transmission and distribution systems across the Yukon on the Traditional Territories of multiple Yukon First Nations. Building and maintaining strong, respectful and productive relationships with Yukon First Nations is critical to the Corporation’s ongoing success.

What will you do: Reporting to the IT Manager, the IT Helpdesk Technician will provide technical support to end-users by resolving hardware, software, and network issues. The role involves diagnosing and troubleshooting problems, installing and configuring software and hardware, and assisting with IT projects. The successful candidate will help support Microsoft 365 Intune, SharePoint Online, OneDrive for Business, and Teams. All work shall be carried out and properly documented in accordance with Yukon Energy’s policies, guidelines and procedures.

What you need to succeed:

• Bachelor's degree in computer science, information technology, or related field preferred.
• Relevant technical certifications, such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred.
• 1-3 years of experience in IT support or a related field.
• Strong technical troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
• Familiarity with ticketing systems and remote support tools.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Good organizational skills.
• A valid class 5 drivers license.
• Ability to work in a team and cross-cultural environment.

What’s in it for you: We offer a competitive salary and the challenge of working in a fast paced, evolving environment.

To apply:
Yukon Energy values diversity in the workplace. We strive to achieve a skilled workforce that is representative of the population we serve, and we are committed to the employment and career development of Yukon First Nation citizens. First Nations candidates are encouraged to self-declare.

To apply, submit a covering letter and resume to People & Culture via email at hr@yec.yk.ca. Applications will be accepted until the position is filled.
We thank all candidates for applying but only short-listed candidates will be contacted. Applicants must be legally entitled to work in Canada for any employer without employer sponsorship.

Date posted: April 25, 2023