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Phone Issues February 22, 2017

We have been having issues with our phone system in our Dawson office.

If you have been trying to call and aren't getting through, please call our toll free number in Whitehorse instead and we will assist you. The number is 1-866-926-3749.

We are working to have the issue fixed as soon as possible.

We apologize for the inconvenience.

0 Comments     Topics: Billing | News |

In the Event of a Canada Post Work Stoppage June 27, 2016

You may have heard that there could be a Canada Post work stoppage next month. If that happens, the delivery of your utility bill and your payment may be delayed.

We wanted to remind our customers that you will still be responsible for paying your bill by the due date.

We can provide you with the amount you owe and when it is due if you call us toll free at 1-877-712-3375 or 993-5565 if you live in the Dawson area.

You can make payment online, through telephone banking, in person at our Dawson and Whitehorse offices, or through a pre-authorized payment plan.

Please let us know if you have any questions.

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Ask Janet: More Information About Tiered Rates April 30, 2014

Today's question: Your series of interviews on CBC on energy is very interesting and you have a lot of helpful hints and information.On this morning's episode you mentioned that rates increased in steps with increased usage. I have been aware of this for some time, but others may not be. This is good information and may encourage home owner energy conservation. Where is this information located on your website?

Thanks for the feedback on the CBC series. You can find the various tiers for residential customers not in government housing here, for residential customers in government-owned housing here, and for business customers here. Hope this helps.

Ask Janet: Electronic Billing October 4, 2013

Question: I would like to know if Yukon Energy is considering electronic billing. Your company is the only one where I still receive a paper bill. If Yukon Energy proposes to be helping the environment, this one small step would be a positive one.  Thanks.

Thanks for your question. We are working on offering electronic billing. It is somewhat complicated in that we share a billing system with another company, which is why it is taking some time to implement, but we hope to have something to report on this front in the very near future. Watch this blog for updates.

0 Comments     Topics: Ask Janet | Billing |

Your Power Bill Questions Answered March 19, 2013

 A reminder that we'll be in Dawson City, Mayo and Faro this week and are offering to meet with any of our customers in those communities who may have questions about their electricity bills. We'll help you understand what the various charges are on your bill, how and why we estimate bills, and we'll help you identify any "energy hogs" that might be driving up your electricity bills. We'll also have some energy saving products to give away.

Dawson - March 20th - KIAC - 5 to 8 p.m.
Mayo - March 21st - Community Hall - 4 to 7 p.m.
Faro - March 22nd - Sportsman's Lounge - 2 to 6 p.m.

Please bring your electric bills with you.

If you can't make it, you may find this information sheet useful. 

0 Comments     Topics: Billing |

Estimates and Higher than Normal Bills February 18, 2013

 We have had questions from some of you lately about your recent electricity bills. Some of you said your bills were higher than usual, and wanted to understand why. Others asked when and how we do an estimate instead of an actual reading, since in some cases your January bills were based on an estimate.

First, to the question about the higher than normal bills. Please note we can only address queries from Yukon Energy customers; if you receive your power bill from Yukon Electrical Company Limited and have specific questions, you will need to contact YECL.   

The bill you received in January was for energy consumption during December. As you know, it was a very cold month, and for some people it meant needing to plug in vehicles more often than usual. Added to that is the fact that at Christmas, most people tend to use more electricity. There is often more cooking done in the home and more use of electric lights. You may have guests, or children home from university, meaning more hot water is used; hot water can be a big draw on electricity.

During cold weather, some people tend to supplement their home heating by using small portable electric heaters. You may not be aware that those heaters use a large amount of power....perhaps $50 a month or more.

Because of the holiday schedule, your meter was read after 34 or 35 days instead of the usual 29 or 30 days. The longer time between meter readings can account for some of the bill increase.

On top of that, the Yukon Utilities Board approved an interim rate increase of 3.75 percent that went into effect on Jan. 1st, so that too will have been reflected on your most recent bill.

Now an explanation about estimates: we do our very best to read meters every month. However if we can't get to your meter for some reason, our system does an estimate. For example, there was an estimate done in early January for some of the communities we serve because it was -50 and we didn't want to send our meter readers out in such cold weather. Another reason we may have to do an estimate is because there is something preventing us from getting to your meter (a locked gate perhaps, an aggressive dog, or a path that has not been cleared of snow).

In doing an estimate, our system is set up to use the previous year’s usage. For instance, if you used approximately 12,000 kW last year, the system would take that number, divide it by 365 days and then multiply it by 30 days to come up with the figure for the month (in this case 986 kW). The next time your meter is read, we take your actual energy usage and true it up with the estimate gathered from the previous month.

We hope this helps you understand your electric bill. We are planning to travel to Faro, Dawson and Mayo (where most of our customers live) sometime next month to give people an opportunity to sit down with us and go over their bills face to face. Watch this blog for further details.



3 Comments     Topics: Billing |

Be Kind to Your Meter Reader November 26, 2012

With snow on the ground once again, we would ask that you ensure there is a clear path to your electric meter. Without access to your meter we can only estimate your power usage. We will typically estimate on the high side.

We also ask that you secure your dog(s) away from meter areas and keep the area near your meter free of obstacles.

If you see a Yukon Energy meter with cracked or broken glass, do not touch it and warn others to stay away. Please call (867) 993-5565 or 1-877-712-3375 to have it repaired or replaced.

Taking these steps will enable us to read your electric meter accurately and safely. Many thanks.

0 Comments     Topics: Billing | Reliability | Safety |

Investigating a High Winter Power Bill November 5, 2012

No matter how careful you are, there's a good chance that you'll use more electricity during the winter months, especially if you have electric heat. Shorter days mean our lights are on longer, and we tend to use appliances such as electric stoves longer or more often. Winter is also when we plug in our vehicles, something that can be a big draw on power.

If you receive a bill and you think it’s higher than it should be, we'd be happy to work with you to investigate the cause. But first, you can do a bit of sleuthing on your own. For instance, compare your usage. Look at how many kilowatts you consumed compared to other months to see if it has increased. There’s a graph on your bill that shows your consumption each month for the past year.

Think about what may have been different in the last couple of months. For instance, did you have visitors in your home that might have accounted for higher energy usage (extra showers or higher washer/dryer and dishwasher use)? Have you recently used electronics such as portable space heaters, which draw a lot of power? If it’s around winter holidays such as Christmas, you might be baking more, using Christmas lights, your young adult children might be home from university, etc.

Note that we have asked the Yukon Utilities Board to approve a rate increase of 6.5 percent in 2013, but it will be some time before we know if that will be granted (the YUB could approve the full amount of our request, a smaller percentage, or none at all). In the meantime the Utilities Board has granted an interim rate increase of 3.75 percent starting on January 1, 2013. We will notify you on this blog once we receive the Utilities Board's final ruling.

If you’ve considered all these factors and still can’t determine what would have caused your bills to increase to the extent they have, please contact us by email at, call us at 1-877-712-3375 or 993-5565, or if you live in Dawson City, drop into our office.


0 Comments     Topics: Billing |

How Do Our Rates Compare? October 21, 2010

We recently came across a Hydro Quebec publication that provided a comparison of the average electricity costs for customers in major North American cities. While it did not include Yukon, we have added the territory's residential rate on this map. You can see that Yukon residential customers currently pay 11.02 cents per kilowatt hour with the Yukon government's Interim Electrical Rebate (a subsidy provided to all residential customers for the first 1,000 kilowatt hours of electricity used each month). That's the same rate that residents of St. John's pay and is less than that paid by residents in Charlottetown, Moncton, Halifax, Ottawa, Toronto and Calgary. It is much less than what residential customers pay in most major cities in the United States.

Without the subsidy, Yukon residential customers would pay 13.68 cents per kilowatt hour of power, which is still less than homeowners or renters in Charlottetown and in most major U.S. cities pay.

The complete Hydro Quebec report can be found here.


2 Comments     Topics: Billing |

Lowest Power Rates in Years June 22, 2009

At various times on this blog we have provided you with information about how your electrical bills are changing and what you can expect to pay for your power. Recent developments (a ruling by the Yukon Utilities Board on Yukon Electrical Company Ltd.'s rate application and a decision by the Yukon government to replace the Rate Stabilization Fund with a new program called the Interim Electrical Rebate) mean your bottom line is once again changing. In fact, your rates will be going down to the lowest they've been in several years. This post aims to explain what the changes mean to you in real dollars.

As we did in our earlier postings on this topic, we'll use the example of a homeowner who uses 1,000 kilowatt hours of electricity each month (the average usage in Yukon is about 750 kilowatt hours per month).

In January of 2008, this person's bill would have been $123.39, including GST. 

By January 2009, a number of things had changed. The Yukon Electrical Company Ltd. asked the Yukon Utilities Board to approve an 11 percent increase in rates. While the YUB considered the request, it approved on an interim basis an increase of five percent, starting on August 1 of last year. Then Yukon Energy asked for a rate decrease of 17.8 percent for residential customers using 1,000 kilowatt hours or less a month. While the YUB considered our request, it approved an interim decrease of 3.48 percent, starting December 1, 2008. 

As a result of those events, by December 2008 our homeowner’s bill, based on 1,000 kilowatt hours of electricity used, was $134.56 a month.

A reduction to zero of the Fuel Adjustment Rider (Rider F), and a final decision by the Yukon Utilities Board on Yukon Electrical Company Ltd.'s rate application dropped bills to $114.05 a month this June. Almost all this decrease was due to the Fuel Rider reduction. The Yukon Utilities Board rejected most of Yukon Electrical Company Ltd.'s proposed rate increase.

Starting this July, bills will be reduced even further for residential customers. The Yukon government is replacing the out-going Rate Stabilization Fund with a new program called the Interim Electrical Rebate. Residential customers will receive a maximum rebate on their bills of $26.62 per month (before GST), which will bring the monthly cost of 1,000 kilowatt hours of electricity to $105.60.

There's one more piece to this puzzle. The Yukon Utilities Board is still to rule on Yukon Energy’s request for a 17.8 percent decrease for first block residential customers. If it rules in our favour this fall,  the monthly bill later this year for a residential customer using 1,000 kilowatt hours of power in a billing period would be $87.49…the lowest rates in several years.



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